ATLAS CO-LIVING ACCOMMODATION SERVICE RULES
202308-V1/ Effective from 2024-01-01
- GENERAL PROVISIONS
1.1. The ATLAS co-living accommodation service rules (hereinafter referred to as the “Rules”) are intended for individuals who have entered into agreements with Atlas Living JSC (hereinafter referred to as the “Service Provider”) regarding the provision of accommodation services at the ATLAS co-living facility (hereinafter referred to as the “Agreement”) and for individuals specified in the Agreement who benefit from it. The Rules are considered an integral part of the Agreement.
1.2. The Service Provider has the right, at its discretion, to delegate to third parties the performance of all or part of the technical maintenance of the facility, daily execution of the Agreement, and/or administrative actions related to the Agreement. In all cases, the Service Provider is responsible for the actions of such individuals.
1.3. The facility is understood as a building in which accommodation services are provided, including rooms (hereinafter referred to as “Rooms”), common areas (corridors, kitchens, recreational areas, terraces, balconies, and other spaces), as well as the facility’s territory (including, but not limited to, green areas, terraces, facility car and bicycle parking lots, outdoor fitness areas).
1.4. By signing the Agreement, the Customer confirms that they are familiar with the Rules and undertakes to comply with them during the term of the Agreement and ensure that their guests present at the facility also adhere to the Rules.
1.5. Any questions related to the execution of the Agreement or the Rules that arise for the Customer are resolved by submitting an inquiry to the Service Provider at tel. +37065979777 and via email at [email protected].
1.6. For the purposes of ensuring the performance of the Agreement, property and personal security, common indoor areas and the facility’s territory selected at the discretion of the Service Provider are constantly monitored by surveillance cameras. The location of surveillance cameras can be changed at the discretion of the Service Provider. Surveillance camera footage may be used to resolve disputed situations or incidents and may be provided to law enforcement authorities. By signing the Agreement, the Customer confirms that they are informed about video surveillance and video recording and their handling.
1.7. The Customer hereby confirms that they have been informed and agree that during events organized by the Service Provider at the facility, the Service Provider has the right to film and photograph event participants and process and publicly announce photographs, stylized photographs, filmed material for the purpose of promoting the facility’s activities. By participating in such events, the Customer agrees to be filmed and photographed for the purposes specified in this clause without additional written consent.
1.8. The prices of services related to the use of the Room and the facility provided by the Service Provider are specified in the Agreement and may be changed in advance, no later than 30 (thirty) days before the change, by notifying the Customer at the email address specified in the Agreement and/or publicly announcing the price changes on the website www.atlasliving.lt.
1.9. All notifications, warnings, and other information to the Customer are sent to the email address specified in the Special Terms of the Agreement and/or via SMS to the phone number, or they are delivered in writing. The Customer must immediately inform the Service Provider of any changes to their email address and/or phone number, as specified in these Rules.
1.10. The Customer is informed of changes to the Rules at least 30 (thirty) days before the effective date of the changes by publishing the Rules on the website www.atlasliving.lt. If the Rules are changed due to official requirements, recommendations, or a force majeure situation, the amended Rules come into effect on the day of their publication on www.atlasliving.lt.
1.11. Liability for violations of the Rules is determined in the Agreement and these Rules.
- ACCOMMODATION SERVICE PROCEDURES
2.1. Accommodation services at the facility can be reserved through the reservation system, available on the website www.atlasliving.lt, or by contacting the Service Provider via email, phone, or in person at the facility. The reservation becomes valid for the Customer after signing the Agreement and paying the deposit amount specified in the reservation system.
2.2. Customer check-in and check-out are carried out on weekdays (from Monday to Friday) from 8:00 to 17:00.
2.3. If a Customer who has paid the deposit arrives late to the facility, more than 1 (one) month after the scheduled arrival date, and fails to inform the Service Provider in advance via email, the Service Provider reserves the right to cancel the reservation and terminate the Agreement, providing the Customer with a written notice at least 5 (five) days in advance. In such cases, the deposit paid by the Customer is non-refundable, and the Service Provider is not obliged to compensate for any Customer losses.
2.4. In the event of repairs, emergencies, or other urgent circumstances related to the facility or a specific part of it, the Service Provider may unilaterally and temporarily move the Customer to another room that is not of lower quality. The Customer will be notified in writing at least 2 (two) business days in advance, unless due to objective circumstances such notice period would be too long.
2.5. Upon the Customer’s written request, the Service Provider may grant permission to register the Customer’s residential address at the facility, subject to the price specified in the price list published on the day of receipt of the Customer’s request.
2.6. If the Customer plans to be absent from the facility for more than 1 (one) month, they must inform the Service Provider via the email address specified in these Rules.
2.7. In the event of a change (reduction) in the number of occupants in the Room, the Service Provider may, if possible, offer a smaller room. If the remaining occupant(s) of the Room, who have received the Service Provider’s offer, do not agree to move to the offered room, they must pay the full price for the Room in which they reside, regardless of the number of occupants.
2.8. The Customer must return the Room to the Service Provider along with all items provided to the Customer and return the means of access to the facility upon departure. If the last day of the Agreement coincides with public holidays or weekends, the Customer must inform the Service Provider in advance, no later than 3 (three) days before the planned departure, by email as specified in these Rules and coordinate the departure date. Failing to inform the Service Provider in due time about the planned departure, the Customer assumes all the risk that on the last day of the Agreement, they may not be able to return the Room to the Service Provider. In such a case, the Customer will be charged an additional fee for the period from the end of the Agreement until the return of the Room to the Service Provider, based on the Service Provider’s set rates.
2.9. If the Customer fails to vacate the Room on the last day of the Agreement and does not return the Room as required, the Service Provider has the right to unilaterally and without any restrictions enter the Room, remove all items and property not belonging to the Service Provider, change the Room locks, disconnect electrical power or other engineering networks, and otherwise restrict the Customer’s access to the Room. The Service Provider will safeguard the property and items removed from the Room for a period not exceeding 1 (one) month from the end of the Agreement, and this will be considered a paid storage service provided by the Service Provider. For each day of storing the property and items removed from the Room, the Service Provider will calculate the storage fee set by the Service Provider. The Service Provider has the right to dispose of (utilize), sell, or otherwise transfer to third parties all property and items removed from the Room if the Customer does not reclaim them within 1 (one) month from the end of the Agreement. In such a case, all income obtained from the sale of such property and items belongs to the Service Provider as compensation for the storage and handling of such property and items. By signing the Agreement, the Customer grants the Service Provider and its employees irrevocable powers to perform the actions specified in this section. If such property and items are disposed of, all related costs are covered from the deposit paid by the Customer.
2.10. Upon leaving the facility, the Customer must settle all fees (accommodation fees, additional paid services, fines, service administration fees, and other fees). The deposit paid by the Customer will be refunded in accordance with the terms and procedures specified in the Agreement.
2.11. A Customer who does not vacate the facility more than 5 (five) days after the end of the Agreement will be forcibly evicted in accordance with applicable laws.
- INTERNAL RULES OF THE OBJECT
3.1. All individuals residing in the Rooms, using common areas of the Object, and within the Object’s territory are responsible for the cleanliness and order of the Object. Compliance with these rules is the responsibility of all persons residing in the Rooms and their guests during their visits.
3.2. Clients may use the parking spaces within the Object’s territory only by ordering an additional parking service, which is subject to a fee. Due to the limited number of parking spaces in the Object’s yard, parking spaces will be allocated based on the time of application for such service. Parking a vehicle in the Object’s territory without ordering a parking space service is strictly prohibited. At the sole discretion of the Service Provider, such a vehicle may be forcibly removed at the expense of the vehicle owner or a bill for parking will be issued to the vehicle owner or user, the amount of which is 2 (two) times higher than the standard parking fee set by the Service Provider.
3.3. Clients may use their personally owned free-standing furniture in the Room (e.g., chairs, loungers, coffee tables, etc.). It is strictly prohibited to install, hang, or otherwise attach furniture or other decorative elements (including, but not limited to, lamps, paintings, etc.) to the walls, ceilings, or floors in the Rooms and/or common areas of the Object without the prior written consent of the Service Provider.
3.4. Clients are allowed to use the Room and common areas of the Object only for residential purposes. Clients are prohibited from providing any trade, medical, therapeutic, or other services within the Object or engaging in any commercial activities or any other activities that would involve regular visits by third parties to the Object.
3.5. The Object’s Service Provider is not responsible for the Client’s or their guests’ belongings and property located in the Room, common areas of the Object, or the Object’s territory.
3.6. Guests may visit the Object at the Client’s invitation any day from 8:00 AM to 11:00 PM. All guests arriving at the Object at the invitation of the Client must register in the guest book, indicating the Room they arrived at, the time of arrival and departure, and the guest’s name and surname. Information about the processed personal data of the Object’s guests is provided to the Object’s reception. The Object’s administrator has the right to request that the guest provide an identity document for identity verification. In case of doubt or if the guest is not wanted or expected, the Object’s administrator has the right to refuse entry to the guest into the Object.
3.7. The Client receiving guests is fully responsible for their behavior and actions both in the Room and in the common areas of the Object and the Object’s territory.
3.8. With the written request of the Client and obtaining prior permission from the Service Provider, the Client may allow a guest to stay in the Room for no more than 2 (two) nights for free. If there is a need for the guest to stay in the Object for a longer period, the Client may contact the Service Provider to request a paid temporary accommodation service for guests. Such a service would be provided by the Service Provider subject to availability and at the prices set by the Service Provider for accommodation services.
3.9. The Service Provider, upon receiving complaints about the behavior of the Client’s guests (e.g., visiting hours or behavior of guests violating the Rules), may restrict the visiting time of such guests or, in general, prohibit them from visiting the Object.
3.10. The quiet hours in the Object are from 7:00 PM to 7:00 AM daily.
3.11. The Client can enter and leave the Object at any time.
3.12. During the validity of the Agreement and in accordance with the conditions set out in the Rules (excluding publicly announced cleaning times), the Client has the right to use the common areas of the Object: common kitchens, toilets, work and rest areas, laundry, storage room, sports and leisure area on the Object’s territory, terraces, balconies, and others. When using common areas, it is mandatory to leave them clean and tidy and not to disturb the peace of other Object Clients and their guests during quiet hours, including but not limited to noise, lights, odors, etc.
3.13. The Client must leave the common areas, which they (including their guests) have used, clean and tidy.
3.14. If the Client notices unclean or untidy common areas of the Object, they must inform the Service Provider about such circumstances via the email address specified in the Rules.
3.15. Parties, gatherings, or similar entertainment events or gatherings without prior permission from the Service Provider are not allowed.
3.16. If restrictions on the provision of services by the Service Provider are established due to legal restrictions on quarantine or other disease prevention measures, and if the ability to provide services under the Agreement is limited, the Service Provider shall not be considered in breach of the Agreement or the Rules. In such cases, the Client must comply with all such obligations without separate notice from the Service Provider, and the Client shall bear all consequences related to the non-performance of such obligations, including actions taken by them (penalties, sanctions applied to the Service Provider, etc.).
3.17. The Client must comply with fire safety requirements. If a fire hazard arises due to the Client’s actions, a fire occurs, and/or the fire alarm is activated, and security company, emergency services, or firefighters arrive at the Object, the Client must pay a fine of EUR 100 (one hundred euros) in such cases, and the Client must also reimburse other expenses incurred by the Service Provider.
3.18. The Client is prohibited from:
3.18.1. Smoking in the Object, except in specially designated and marked areas.
3.18.2. Manufacturing, storing, using, or distributing narcotics, toxic, psychotropic, flammable, or explosive substances or pyrotechnic devices in the Object. This includes substances of various origins, in various forms, and variously manufactured, as well as other items with residues of the specified substances, and/or devices and devices intended for the production, storage, and/or use of these substances (violation is considered a material breach of the Agreement).
3.18.3. Manufacturing, storing, and/or distributing firearms or ammunition in the Object (violation is considered a material breach of the Agreement).
3.18.4. Manufacturing, storing, storing, using, or distributing alcoholic beverages in the Object. This includes substances of various origins, in various forms, and variously manufactured, as well as devices and equipment intended for the production of these substances (violation is considered a material breach of the Agreement).
3.18.5. Unilaterally admitting individuals to the Object or accommodating unregistered guests in the Object’s guest register (violation is considered a material breach of the Agreement).
3.18.6. Allowing guests in the Object who are intoxicated with alcohol, narcotics, psychotropic substances, toxic substances, and/or who have flammable or explosive materials, explosives, and/or firearms with them. The service provider has the right to determine whether a person is intoxicated with alcohol, narcotics, psychotropic substances, or toxic substances by assessing the following symptoms: the smell of alcohol, inadequate behavior (agitated, irritable, aggressive, etc.), slurred speech, uncoordinated movements, etc., and may refuse to admit such a guest to the Object.
3.18.7. Storing and/or keeping tools or devices with internal combustion engines, oils, gasoline, or other flammable liquids in the Object (violation is considered a fundamental breach).
3.18.8. Using grills and other similar food preparation devices in the Object.
3.18.9. Making noise in the Object during quiet hours.
3.18.10. Leaving/keeping household waste, dirty dishes, or other personal items in common areas of the Object.
3.18.11. Keeping any animals (dogs, cats, reptiles, rodents, fish, etc.) or their equipment in the Object, except in cases where the Contract’s special conditions specify such a right for the Client.
3.18.12. Moving to another room in the Object or to common areas of the Object.
3.18.13. Transferring movable property/equipment belonging to the service provider, rearranging built-in or wall-mounted furniture, installations, or decorative elements, using the service provider’s property located in common areas of the Object for personal purposes.
3.18.14. Damaging the Inventory, equipment, or other property located in the Object.
3.18.15. Polluting or damaging the premises and/or territory of the Object.
3.18.16. Appropriating the property, belongings, documents, etc., of other Object residents or their guests (violation is considered a fundamental breach).
3.18.17. Endangering human life or health, demeaning honor or dignity, insulting other individuals, inciting violence, threatening with confrontation through actions in the Object (violation is considered a fundamental breach).
3.18.18. Leaving the Object without informing the Object administrator.
3.18.19. Engaging in actions that are inconsistent with morals, public order, the Rules, and/or violate the requirements of applicable legislation.
3.18.20. Performing any repairs or alterations to the premises or equipment in the Object arbitrarily. 3.18.21. Attaching antennas, posters, flags, slogans, or other items to the Object’s doors, windows, or walls without the consent of the service provider, as well as covering said objects with difficult-to-remove substances (e.g., paint, oil, etc.).
3.18.22. Using additional household appliances for heating, cooling, or ventilation in the Object.
3.18.23. Arbitrarily installing, connecting, and/or using electrical appliances in the Room and/or common areas of the Object, except for small household appliances and/or computers, as well as using disorderly electrical appliances.
3.18.24. Using the bed in the Room without bedding and covers.
3.18.25. Filming or photographing the activities and conversations of other individuals in the Object without the consent of others.
3.18.26. Visiting terraces and balconies in the Object while intoxicated with any psychotropic substances (alcohol, narcotics, medications, etc.), as well as visiting terraces and balconies in the Object during quiet hours.
3.18.27. Using common areas and common inventory and items of the Object while suffering from infectious diseases or other airborne or droplet-transmitted contagious diseases. Where possible, it is recommended to inform the service provider about such cases.
3.18.28. Using sports equipment on the Object’s territory for purposes other than their intended use and contrary to the usage instructions.
- SERVICE PROVIDER’S RIGHTS
4.1. The service provider has the right to:
4.1.1. Visit common areas of the Object at any time, check or repair equipment in those areas (without disturbing those who are resting or studying in the areas at the time).
4.1.2. Enter the Room immediately upon ringing the doorbell if there are reasonable suspicions of fundamental violations of these Rules (use of drugs/alcohol/other prohibited substances, noise during quiet hours, presence of unauthorized guests in the Room, etc.).
4.1.3. Enter the Room in the presence of the Client or their representative, if necessary, to perform repair work, as well as to check the Room and/or compliance with the Rules, and to conduct periodic inspections of the Room. The Client is informed about such visits by email no later than 3 (three) working days before the scheduled visit date. The Client must ensure that there are no obstacles to the service provider’s access to the Room at the specified time.
4.1.4. Enter the Room without the participation or prior notification of the Client or their authorized person to carry out urgent repair work, eliminate emergencies and/or their consequences, prevent danger to human life or health, protect property, and unlock the Room independently. In this case, at least 2 (two) employees enter the Room, and an act is drawn up after entering the Room, indicating the time of entry, the reason, the employees present in the Room, the work performed, and other important information.
4.1.5. In order to maintain cleanliness and order in the rooms, the service provider has the right to inspect the Rooms, notifying the Client no later than 5 (five) working days in advance. If, during the specified inspection of the Rooms and/or common areas of the Object, it is found that cleanliness and order in the premises used by the Client(s) do not meet the requirements of sanitary-hygienic norms, and the Client does not rectify such deficiencies within 5 (five) working days from the date of receipt of the service provider’s notification, the service provider has the right to clean such premises, and the Client must reimburse all related expenses.
4.1.6. If any foreign objects are found in the common areas of the Object, the service provider has the right to instruct the Client, to whom these objects belong, to immediately remove them. If it is impossible to determine the owner of such objects or if the Client does not remove them from the common areas of the Object, the service provider has the right to dispose of (discard) such objects at its discretion, and if the owner of such objects is clearly identified, they must pay the penalty specified in the Contract.
4.1.7. Refuse entry to the Object to individuals who, upon request, do not provide an identity card or passport or another document confirming their identity and/or whose arrival is not confirmed by the Client.
5.1. In accordance with the terms of the Contract, the Client pays a deposit, the service fee for services, and other payments specified in the Contract related to accommodation in the Room and the execution of the Contract (penalties, damage amount, etc.) to the recipient’s bank account. The Client has the right after the payment of the Deposit within 48 hours unilaterally terminate the Agreement and recover the Deposit without any consequences.
5.2. The Client covers all expenses related to payments under the Contract (debiting payments to the service provider’s bank account or the cost of international transfer when returning the deposit or overpayment under the Contract to the Client).
5.3. The service provider has the right to charge the Client an additional fee for excess electricity consumption if the Client significantly exceeds statistically normal electricity consumption (i.e., 75 kWh per person per month).
5.4. If there is a direct debit for payment for services provided under the Contract and there are insufficient funds in the credit card and/or bank account to debit the amount for accommodation services, the card is damaged or not functioning, the Client undertakes to ensure that the payable amounts are debited without hindrance within 5 (five) days.
5.5. The service provider has the right to unilaterally change (increase) the prices of accommodation services once a year, as well as the prices of other services provided in the Contract, by informing the Client no later than 30 (thirty) days before the expected change date. After being informed of the change in the price of accommodation services, the Client has the right to unilaterally terminate the Contract ahead of schedule. The Client informs the service provider in writing of the intention to terminate the Contract within 10 (ten) days from the receipt of such notice. If the Client does not notify of the intended termination of the Contract within the specified period, it is considered that the Client does not intend to terminate the Contract and agrees with the price specified in the notice. In this case, the deposit is refunded to the Client if there is no reason to credit it to the Client’s pre-existing financial obligations under the Contract, and if the Contract expires on the last day of the old price validity period. If the Client terminates the Contract earlier than the last day of the old accommodation service price validity period, the deposit is credited to the service provider’s losses. Changing the prices of other services cannot be considered a basis for the Client to terminate the Contract ahead of schedule.
5.6. Any damage to the Object or third parties resulting from the actions of the Client must be compensated within 14 (fourteen) calendar days from the date of submission of the claim.
5.7. If a payment term other than the one specified in the Service provider’s claim or invoice, as well as not provided in the Contract, is not specified in the Service provider’s claim or invoice, the Client must pay the amounts under the Contract within 14 (fourteen) days from the date of receipt of the Service provider’s claim or invoice.
5.8. In the event of a delay in making payments for accommodation services or other amounts payable under the Rules or the Contract, for more than 30 (thirty) days, or a delay in making any payments or any part thereof under the Rules or the Contract for more than 3 (three) working days, the delay is considered a fundamental breach of the Contract.